Frequently Asked Questions
Everything you need to know about our smart carry goods.
How does the card access mechanism work?
Our patented mechanism allows you to eject your cards with the click of a button. Simply press the trigger at the bottom, and your cards will fan out for easy access.
Do your wallets provide RFID protection?
Yes, all Ekster wallets are built with integrated RFID-blocking technology to protect your credit cards from wireless skimming and electronic data theft.
What is your return policy?
We offer a 45-day risk-free trial. If you are not completely satisfied with your purchase, you can return it for a full refund within 45 days of delivery, provided the item is in its original condition.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International shipping times vary by location but generally range from 7-14 business days.
What materials are used in Ekster products?
We use premium top-grain leathers sourced from LWG-certified tanneries, as well as high-grade 6061-T6 aluminum and 3K carbon fiber for our metal wallet collections.
Is there a warranty on your products?
Every Ekster product comes with a one-year limited warranty that covers manufacturing defects and functional failures under normal use.