Returns & Exchanges
We want you to love your Ekster gear, which is why we offer a 45-day risk-free trial period for all orders. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange it for a different model.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Prepare the Package
Place the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely attach it to the outside of your return parcel.
Drop Off and Track
Hand over your package to the designated carrier and keep your tracking number handy until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing